This Refund and Cancellation Policy outlines the terms and conditions regarding payments, service cancellation requests, and refund eligibility for the professional wrought iron fence restoration and coating services provided by Fencecoatingpro (hereinafter referred to as “we” or “the Company”) via www.fencecoatingpro.com.

As a professional on-site fence maintenance provider based in the UK—serving customers in Europe and parts of the United States—we are committed to a transparent booking process and providing clear information regarding service cancellations, refunds, and payment procedures.

Nature of Services and Payment Terms

Fencecoatingpro provides professional wrought iron fence restoration services, including rust removal, surface preparation, repainting, protective coating application, and related on-site maintenance solutions.

Payments made through this website constitute a standalone purchase by the customer for a specific service.

Each payment applies solely to a confirmed service booking. We do not offer automatic subscriptions, recurring billing, membership fees, or unauthorized renewal charges.

Refund Eligibility and Conditions

As our services may involve project preparation, scheduling, resource allocation, and service planning following payment confirmation, refund eligibility depends on the specific status of the service request.

Before Service Preparation Begins

Customers may be eligible for a full refund if they submit a written cancellation request before Fencecoatingpro begins service preparation, appointment scheduling, material procurement, or other operational activities related to the booking.

After Service Scheduling or Preparation Begins

Once service coordination has commenced, refund eligibility may be limited, as resources, scheduled time slots, and preparatory work may already have been committed to the project.

After On-Site Service Begins

Once our team has arrived at the service site or restoration work has commenced, we will evaluate cancellation and refund requests based on the specific circumstances—including the volume of work completed, materials used, service progress, and applicable consumer protection regulations.

Service Issues or Quality Concerns

Please contact us promptly if you have any concerns regarding the services provided (such as scheduling errors, unexpected issues, or questions about workmanship). We will assess the situation and provide appropriate assistance where applicable. How to Request Service Cancellation or a Refund

To request a service cancellation or inquire about refund eligibility, please contact our customer support team and provide your booking details:

Email: buyer@fencecoatingpro.com

When submitting your request, please include the following information:

Service booking confirmation details.
The customer name and email address used for the booking.
Service location details.
A detailed explanation of the cancellation or refund request.

Upon receipt of your written request, our team will verify the booking status, assess the specific circumstances, and respond within a reasonable timeframe.

Refund Processing

Once a refund is approved, the funds will be returned to the original payment method used for the transaction.

The time it takes for the refund to be credited to your account depends on your payment service provider, bank, or financial institution.

Contact Us

If you have questions regarding service cancellations, refund requests, booking changes, or other service-related support, please contact us at:

Address: The Studio, 18 St George’s Ave, Havant PO9 2RX, UK

Email: buyer@fencecoatingpro.com