Privacy Policy
This Privacy Policy outlines how Fencecoatingpro (hereinafter referred to as “we,” “us,” or “our”) collects, uses, processes, and protects your personal information when you visit our website (www.fencecoatingpro.com) or request our professional wrought iron fence rust removal, repair, and coating services.
Based in the UK, Fencecoatingpro provides on-site maintenance solutions for wrought iron fences to customers in specific regions across Europe and the United States. We are committed to protecting customer privacy and handling personal information responsibly, in accordance with applicable privacy regulations and consumer protection standards.
Data Controller and Contact Information
Fencecoatingpro is responsible for managing and protecting the personal information collected through our website, service booking processes, and customer communication channels.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact our customer support team:
Email: buyer@fencecoatingpro.com
Personal Information We Collect
We collect personal information when you browse our website, request wrought iron fence repair services, submit inquiries, complete bookings, communicate with our team, or provide property details necessary for service coordination.
The types of information we may collect include:
Identity and Contact Information
Information such as your name, email address, phone number, and service location address.
Service and Booking Information
Details related to the fence repair services you request, including information on the fence’s condition, service requirements, preferred appointment times, project details, communication records, and booking history.
Payment and Transaction Information
Information related to service payments, invoicing, and transaction confirmations. Payment processing is handled by secure third-party payment service providers; Fencecoatingpro does not store full payment card details.
Property and Service Location Information
Information required to schedule and complete on-site services, including property location details, site access instructions, and customer-provided requirements related to the service.
Technical and Website Usage Information
Technical information collected through website operations, including IP addresses, browser types, device information, website interaction data, and usage statistics gathered via cookies and similar technologies.
How We Use Your Personal Information
Fencecoatingpro processes personal information for legitimate business purposes, including:
Managing and responding to requests for wrought iron fence repair and coating services.
Confirming service bookings, payments, and appointment schedules.
Communicating with customers regarding project details and service updates. Coordinate on-site visits and provide customer support.
Maintain accurate service records and business documentation.
Enhance website functionality and the customer service experience.
Fulfill applicable legal, regulatory, and business obligations.
Legal Basis for Processing Data
Where applicable privacy laws require a legal basis for processing personal information, Fencecoatingpro may process your information based on the following grounds:
Performance of a Contract
Processing information necessary to provide requested fence repair services, schedule appointments, process payments, and fulfill service obligations.
Legitimate Business Interests
Processing information required to operate the business, improve services, maintain customer relationships, and communicate important service-related information.
Legal Obligations
Processing information required to comply with applicable accounting, tax, regulatory, or legal requirements.
Data Storage and Cross-Border Processing
Fencecoatingpro is headquartered in the UK and serves customers in Europe and specific regions of the United States.
Your personal information may be stored, processed, or accessed by trusted service providers who assist us with website operations, payment processing, communication system maintenance, scheduling management, and business administration.
We implement appropriate administrative, technical, and organizational safeguards to protect the security of your personal information during collection, storage, and processing.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
Managing service requests and completed projects.
Providing customer support and responding to inquiries.
Maintaining business and transaction records.
Complying with applicable legal and regulatory requirements.
When personal information is no longer needed, we will securely dispose of or delete it in accordance with applicable regulations.
Your Privacy Rights
Depending on your geographic location and applicable privacy laws, you may have various rights regarding your personal information, including:
Access and Correction
You may request access to the personal information we hold about you; if the information is inaccurate or incomplete, you may request a correction.
Deletion Requests
You may request the deletion of your personal information, subject to applicable laws and regulations.
Withdrawal of Consent
Where data processing is based on your consent, you may withdraw that consent at any time, to the extent permitted by law.
Privacy-Related Questions
Please contact us if you have any questions regarding how we collect, use, store, or protect your personal information.
To exercise your privacy rights or submit a privacy-related request, please contact:
Email: buyer@fencecoatingpro.com
Security Measures
Fencecoatingpro employs reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
We continuously review our privacy processes and security practices to ensure responsible information handling and to provide a secure service experience for our customers.